IFS Unleashed - How Eight Group uses AI up ladders and down elevator shafts

Maintenance workers are a core part of the workforce at IFS customers — the vendor specializes in asset-intensive industries, ranging from aerospace, energy and telecoms to manufacturing, construction and transportation, and those assets need to be maintained. So what better flagship customer for its new Resolve application than a fast-growing facilities management operation, maintaining everything from air conditioning units to elevators?

Resolve is the first product developed by Nexus Black, a semi-autonomous division that IFS set up last year to co-innovate new AI-driven products with customers. Resolve was created in partnerhip with foundation model provider Anthropic, and uses its Claude platform to ingest and analyze unstructured data, such as equipment images, sensor readings and operational records, along with other data sources, to speed up fault diagnosis and repair processes, or pre-empt issues by detecting anomalous patterns. It is already deployed at several customers, such as whisky distiller William Grant...

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