How to optimize SLA execution with Chronicle SOAR
Measuring the effectiveness of security operations programs can be challenging. Since time is of the essence when it comes to effective threat detection and response, one metric that is commonly used by security operations teams is service level agreements (SLAs). SLAs define the desired amount of time it should take a security operations team to investigate and address a “case.” They are also becoming an increasingly important tool for leadership as they aim to:
Track security tools and services impact on the organization
Measure the amount of risk reduction being performed
Identify gaps, reallocate resources and evolve existing processes
These goals ring true for both managed security service providers (MSSPs) and enterprises, but through different lenses. For enterprises, SLAs are typically used for tracking and planning purposes, whereas for MSSPs, SLAs often serve as a contractual agreement with a customer, thereby impacting not just cybersecurity but also customer satisfaction and...
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