How HPE Zerto built an agentic troubleshooting system with Amazon Bedrock | Amazon Web Services

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This post was co-written by AWS and the HPE Zerto team.

If you manage hybrid and multi-cloud infrastructures, you may already be turning to AI systems to assess health, investigate issues, and act on problems faster. HPE Zerto addressed this challenge by building an agentic troubleshooting system powered by Amazon Bedrock.

HPE Zerto Software helps you strengthen cyber resilience, disaster recovery, and continuous data protection. You can use these capabilities to substantially reduce data loss and downtime, while supporting rapid recovery from ransomware events, outages, and other disruptions.

This post describes the system architecture we selected and the challenges we faced when developing an agentic troubleshooting system powered by Amazon Bedrock. We deployed it in an on-premises environment, with controlled and secure access to operational signals, environmental context, and product knowledge.

The system provides a natural language experience that helps you move quickly from questions to actionable insights to...

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