How DHL Express is powering digital-first logistics in India
In today’s hyperconnected global economy, logistics is no longer just about moving parcels—it’s about moving data with precision, speed, and intelligence. At the centre of this transformation is DHL Express, where technology has evolved from a backend enabler to a frontline differentiator.
In conversation with Express Computer, Prasad Dhumal, Vice President – IT at DHL Express India, shares insights into how digital innovation, AI, and cloud are reshaping the logistics landscape, while balancing global standardisation with local agility.
From coincidence to career: A tech journey rooted in logistics
Dhumal’s entry into logistics was, by his own admission, accidental. Joining DHL as a management trainee nearly three decades ago, he was initially unfamiliar with the sector. What intrigued him, however, was DHL’s early emphasis on technology.
“I had heard of IT companies leveraging technology, but here was a logistics company talking about using IT to ensure fast and secure...
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