Getting the most out of your collaboration strategy

Collaboration platforms have become central to working life, with Microsoft Teams alone serving more than 320 million monthly active users worldwide. Everywhere you look, they are now part of workplace culture and have been a driving force for change in the use of voice services.

Part of their ongoing appeal is that they are extremely simple to deploy and their familiarity flattens the learning curve for many users almost entirely. For IT teams, one of the key benefits is that they sit within an established supplier environment and, as a result, can help make procurement more straightforward.

Head of Product, Applications Group at Vonage.

Sounds great, but communication infrastructuremust also be able to adapt over time - for example, when a business expands or changes how it serves customers. Depending on the platform, any functional limitations may only become clear when a business needs to connect communications with other...

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