From Agentforce Pilot to Scale: What We’ve Learned and What Comes Next
A Salesforce field change rarely affects one field.
It can touch flows, validation rules, reports, integrations, Apex, and the business processes built around them. Before making the change, someone has to trace those connections, determine what could break, and involve the right people.
Agents face the same challenge on a larger scale. They cannot take useful action if they understand only one task or system. They need the right context, clear rules, and people who know when to step in.
That is what we are building through our Agentic Front Office.
At Dreamforce 2026, we’ll share what we’ve learned from putting this model to work inside our organization. We’ll also show how our strategic partner Swantide helps bring it to life by mapping Salesforce metadata and dependencies. That context gives teams a clearer view of what a request could affect before work begins.
We Started with Our Own Business
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