Four key questions insurers must answer to embrace AI effectively
The insurance sector has tended to be more cautious in technology adoption.
Understandably careful about the hugely sensitive data they hold on customers, insurers have traditionally taken a ‘you go first’ stance, waiting in line between early adopters in other segments.
But today, they confront an existential mandate to move to the Cloud and AI tools.
AI is going to be utterly transformative for insurance. It can automate rote tasks like claims processing that chew up worker time and create errors. Agentic AI creates new workflows in record time so pilots can go into production in days or weeks rather than months or years.
AI can assess the massive risk calculations involved in providing cover for innovative technologies such as humanoid robots or industry sectors like renewable energy.
Sceptics may suggest AI judgment is not perfect, but such is the velocity of its progress that it’s tempting to counter...
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