Finance firms lean into multiagent systems, model routing
Dive Brief
Organizations are moving beyond single agent systems despite operational complexity and lack of proven value, Capgemini found.
Published Nov. 5, 2026
Dive Brief:
- Nearly half of the financial organizations creating multiagent systems within core banking and insurance workflows are unable to consistently demonstrate returns on their investments, according to a report from the Capgemini Research Institute. The findings are based on a survey of 1,100 C-suite executives at financial firms.
- While agentic AI systems are being piloted or deployed by almost 60% of the financial institutions surveyed, only 1 in 10 has successfully orchestrated agents to run autonomously across their environments, according to the report.
- Successful multiagent systems require an established cloud foundation, which serves as the execution layer governing agentic data access, decision-making and actions, according to Ravi Khokhar, global head of cloud for financial services at Capgemini. “As agentic AI scales, those with the strongest foundation...
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