The GCC scorecard is out of date
By Uday Inamdar, CEO, Saicon India (Technologies)
Why the next phase of India’s Global Capability Centres will be judged on accountability, not capacity
India’s Global Capability Centre (GCC) ecosystem continues to expand, with more than 100 centres added in FY26, taking the total to 2,117, according to the latest Nasscom-Zinnov report. These centres employ over 2.3 million professionals and generate revenues of nearly $100 billion.
Over five years, the number of GCCs grew 32%, from 1,600 in FY21, while revenues rose 60%, from $61.4 billion to $98.4 billion. The workforce expanded 35% to 2.3 million. Yet, as GCCs take on more complex and business-critical work, the traditional measures of success—headcount, deployment speed and cost savings—are no longer enough.
The questions were suitable for the first chapter of GCC growth, but not the next. These measures indicate how large a centre has become, not how well it performs. The real test...
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