Enterprise hits and misses - does the agentic enterprise have a friction problem, and is MCP ready for prime time?

Lead story - If agentic AI truly makes every enterprise frictionless, what's left to compete on?

Every now and then, I get a rare treat: a piece that requires me to rethink my premise - and re-evaluate my AI views.

Last week, Derek du Preez accomplished that, in this must-read think piece on agentic AI friction. Start with the premise: how does AI change the frictionless enterprise, a diginomica methodology coined and developed by Phil Wainewright? Derek picks it up here:

The answer is to eliminate institutionalized friction - not only from internal operations but from interactions with customers, suppliers and stakeholders too.

But is there an agentic twist? Derek adds:

Agentic AI takes the frictionless enterprise thesis to its logical extreme. Where cloud and SaaS removed friction from process and access, agents remove it from execution... As Phil noted in his recent year-end review of frictionless enterprise, AI...

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