Designing Agent Memory for Freshness, Supersession, and Retention
We trained AI agents to remember information, but not to know when the information is out-of-date, superseded, or too sensitive to remember.
Now imagine an AI agent confidently telling a customer that your refund policy is "14 days, no questions asked.Now imagine an AI agent confidently telling a customer that your refund policy is “14 days, no questions asked.” The answer is directly from a true support conversation the agent had months ago. The issue is that the policy was altered three months ago - reduced to 7 days after a spike in fraud. The agent hasn't lied. It has just picked up a fact that was once true.
That's the one thing that nobody tells you about when they sell you on "agents with memory. For years, the industry has been fixated on making agents remember things, whether it's vector databases, embeddings, long-context windows, or memory layers added to...
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