India’s GCCs projected to add 1–1.4 mn jobs by 2031, says creport
India’s Global Capability Centres (GCCs) are projected to increase their workforce from around 2.3 million currently to 3.3–3.7 million by 2031, adding 1–1.4 million net jobs and generating 150–170 million sq. ft. of additional office demand, according to a report by Embark.
The report, India GCCs in the AI Era: Implications for Workforce Growth and Office Demand, examines how artificial intelligence adoption, changing business mandates and workplace requirements could shape the sector over the next five years.
Based on a survey of 100 GCC leaders, executive interviews and market data, the report found that 92% of surveyed leaders had moved beyond selective AI adoption. However, realised productivity gains remained below 15%. Meanwhile, 71% expected their centres to assume broader functional ownership, while 15% anticipated global leadership roles moving to India.
“AI is reshaping GCCs from delivery centres into strategic capability hubs. India’s opportunity is to turn AI adoption into...
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