Cybercriminals: the 'auditors' you never hired
There’s one cognitive bias that we humans are prone to, and it lies at the centre of some of the challenges that cybersecurity professionals face every day. It’s known as the normalcy bias – what Dr. Lauren Braithwaite defines as “our tendency to underestimate the possibility of disaster and believe that life will continue as normal, even in the face of significant threats or crises.” It's why people hesitate after fire alarms go off or delay reacting in other unfolding situations because things still appear manageable.
As this bias can lead us to mistake familiarity for safety and assumptions for evidence, it’s increasingly getting in the way of dealing with the cybersecurity reality. It causes people to underestimate the likelihood of a cyberattack or to interpret an absence of obvious problems or consequences as evidence that risks are under control. In practice, many organisations treat a lack of clear alerts...
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