Credgenics Launches Voice AI Platform Using Data From 1 Billion Collections Conversations
Credgenics, the loan collections technology provider, has launched Prix AI, an enterprise voice artificial intelligence (AI) platform designed to automate debt collections, sales, customer support and reservations, with a focus on business outcomes rather than call volumes.
Announced on October 1, the platform uses insights from more than 1 billion collections conversations across over 100 million loan accounts, drawing on Credgenics’ data intelligence. It is designed to help businesses deploy voice agents that can respond to customer intent, negotiate settlements, resolve routine queries and trigger follow-up actions based on the conversation.
The launch comes as businesses explore voice AI to automate customer interactions while managing operating costs and maintaining oversight of automated decisions. In financial services, debt collection is a particularly sensitive application, as automated systems must handle payment commitments, disputes and customer information within regulatory requirements.
Credgenics said Prix AI is designed to measure performance through outcomes such as...
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