Congratulations on Your Flawless AI Agent. Too Bad the Business Runs on Slack.
If you want to know why your shiny new enterprise AI tool has a 5% adoption rate, go look at the database schema the client handed you when you first starting prototyping for this project:
It’s probably beautiful. Perfectly normalised. You spent ages cleaning foreign keys and making sure you have absolute zero redundancy. Your looked at that pristine data sample, and you felt the instant urge to hook up an LLM and build some sick RAG pipeline, you made sure the embeddings are as beautiful as the original data and your new baby is deployed as an agent that technically answers every question, specifically and exclusively from the client’s knowledge base.
You go into the client demo buzzing with excitement. The executives and managers love it and love you! the demo makes total sense to them. So, you hit deploy. You push it to the live environment, expecting an...
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