Chrome Enterprise Premium drives 50%+ projected cost reduction for Mercari
Editor's Note: Today's post is by Yu Susaki, Manager of Enterprise Security atMercari, a leading consumer-to-consumer (C2C) marketplace with more than 20 million monthly active users.Mercari selectedChrome Enterprise Premium andChromebooks to secure its highly sensitive customer service (CS) environment. Handling personally identifiable information (PII) on a daily basis, Mercari required a security strategy that could protect its data while addressing the operational inefficiencies and high costs of its legacy Virtual Desktop Infrastructure (VDI). With a customer service environment largely driven by strategic partners, Mercari needed a scalable solution to empower agents to work securely and seamlessly while implementing safeguards to protect against data loss.
Flexibility and security with one secure enterprise browser
Previously, our customer service environment relied on a mix of legacy devices routed through VDI. This created operational friction, a frustrating user experience, increased IT overhead, and required managing overlapping DLP controls on...
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