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Capital One’s agentic AI strategy hinges on data, platform-first mindset

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Before getting swept up in the excitement of building agentic AI, enterprises need to invest in a robust data foundation and adopt a platform-first mindset.

Agentic AI is a reality for many enterprises, a technology that’s moved beyond prompting exercises, and calls for a clear focus on the underlying technology, said Rashmi Shetty, VP of enterprise AI at Capital One.

“We are dealing with agentic systems that can actually take action,” Shetty told CIO Dive. “Agentic AI now must be treated as an end-to-end system.” Shetty leads the engineering organization for enterprise platforms within Capital One, operationalizing generative AI and agentic AI applications within different lines of business, such as retail bank, risk, legal and compliance.

Prior to the rise of agentic systems, the bank spent the last 14 years transforming its technology “from the bottom of...

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