Calling the cops just got extra AI as police seek to add tech to contact systems
Public sector
AI already listening in to call handlers in real time, conducting live database searches
Police forces across England, Wales and Northern Ireland will add personalization and artificial intelligence (AI) to their jointly run digital contact systems through a £72 million contract to manage and develop these.
Almost all police forces in the three nations use the Digital Public Contact’s Single Online Home web platform for their own websites, with the platform also running Police.uk, a national information site, and Data.police.uk, which provides information on police-recorded crime.
The Metropolitan Police Service (MPS), which hosts Digital Public Contact services on behalf of the National Police Chiefs Council, hopes to find a single supplier for these under a new contract running from July 2027 to December 2029, with a possible three-year extension, according to a market engagement procurement notice published on 12 May.
Existing Digital Public Contact services include the Single...
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