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Build an agentic incident triage assistant with Amazon Quick and New Relic | Amazon Web Services

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Incident triage is time-sensitive because site reliability engineers (SREs) and support engineers often need to collect evidence, assess user impact, and create follow-up work across separate tools. With Amazon Quick and New Relic, you can coordinate those investigation and handoff steps in a single conversational workflow.

This post shows engineering teams how to apply that principle to one of the most time-sensitive workflows in engineering: incident triage. You will build a custom incident triage assistant agent using Amazon Quick that orchestrates a response with the New Relic Model Context Protocol (MCP) Server and Asana through native integrations. From a single prompt, the Amazon Quick agent investigates the incident, assembles a root cause analysis (RCA) brief with evidence links, and creates a tracked Asana task ready for handoff.

For engineering leaders, reducing mean time to resolution (MTTR) is one way to drive better business impact. In internal testing using New Relic’s...

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