Almost half of UK retail workers unsure of how to handle data in line with GDPR
- Around half of UK retail workers don't feel confident with GDPR tasks
- One in five haven't received formal compliance training
- Many workers can't remember what their training involved
Nearly half (44%) of UK retail workers say they're not confident in handling sensitive customer data or don't know how to process it correctly, raising potential compliance issues, per Virtual College research.
According to the data, nearly one-fifth (19%) of retail workers have never received formal compliance training despite handling customer banking details, contact information and other personal data daily.
And those who have been trained say it's been sporadic without regular updates – only one in three (30%) have been trained within the last six months, with a further 11% trained 7-11 months ago.
The report raises questions around the frequency and effectiveness of such training, because nearly one in five (17%) couldn't remember what their last compliance training covered. Only...
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