AI moves fast. So why can’t we implement it that way?
By Srinivasan Raghavan, Chief Product Officer, Freshworks
Executives want company-wide AI adoption. Fast. In reality, it’s a different story. Customers are telling that a lot of software companies, especially legacy players, are not able to implement at speed.
According to the cost of complexity report, 77% of software implementations take longer than expected, typically taking around six months and lagging nearly 90 days behind schedule. Larger companies see their implementations delayed by a full quarter on average.
Furthermore, 65% say they generally face unplanned implementation expenses, and in the end 43% of software implementations go over budget. Integration costs are rising to nearly one million dollars annually – before factoring in vendor delays, poor onboarding, and teams that are left to figure things out on their own.
A harsh reality is setting in – AI implementation isn’t difficult because the AI is difficult. It is difficult because the software implementation...
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