AI agents are ready to act, but do they understand your business?
An AI agent approves a supplier payment. The invoice matches the purchase order, the amount sits within budget and the supplier is already in the system. Every check passes, but the decision is still wrong because the contract expired yesterday.
That’s the risk enterprises now face. An agent can make a decision that is entirely logical within the information it has and still be wrong because the business has changed around it.
Senior VP and Managing Director for EMEA at Guidewire.
For the past few years, the enterprise AI debate has focused mainly on the models. Which is smartest and which is the most efficient?
That focus made sense when AI was mostly an assistant. A copilot would find and analyze information, or summarize a dataset before handing the result to a person.
But human review is not a perfect safeguard. People can defer to confident-sounding outputs or rubber-stamp...
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