AI agents are joining your workforce. Your workforce isn’t ready
TL;DR
Deloitte’s August 2026 survey found 43% of leaders expect agentic AI to disrupt workforces within 18 months, rising to 72% over 2-3 years, but only 25% are prepared and just 5% consider processes highly ready. Guy Couillard argues the old model of training is inadequate: a course can explain what an AI tool does but cannot recreate the pressure of deciding whether to trust it. Teams need realistic simulation environments where failure is useful before they deploy for real.
Executives are making a dangerous mistake with AI. They are preparing employees to use new tools when they should be preparing them to work differently. As AI agents begin to recommend, decide, coordinate, and act, the real transformation is not happening inside the software. It is happening inside the organization. If leaders do not prepare people for that shift before deployment, they are not managing an AI transformation. They...
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