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Comcast lost 144,000 broadband customers last quarter, is planning layoffs so AI agents can take over customer service

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Facepalm: Comcast lost more residential broadband customers in Q3 2026 amid increased competition from fiber and wireless rivals offering connectivity at lower prices. Faced with dwindling revenues and a shrinking subscriber base, the company says it intends to implement massive job cuts as it prepares to replace humans with AI agents to reduce expenses and improve efficiency.

Comcast released its Q3 2026 financial results this week, showing lower revenue and adjusted profit amid an exodus of subscribers from its broadband business. The company reported $29.3 billion in total revenue, down 6.1% year over year from $31.2 billion on a reported basis, reflecting the Versant separation and the sale of Sky's German operations, but up 0.5% on a pro forma basis.

Operating income fell from $5.53 billion to $5.32 billion, while net income rose...

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