Dell warns of “incident” that may have leaked customers’ personal info

For years, Dell customers have been on the receiving end of scam calls from people claiming to be part of the computer maker’s support team. The scammers call from a valid Dell phone number, know the customer's name and address, and use information that should be known only to Dell and the customer, including the service tag number, computer model, and serial number associated with a past purchase. Then the callers attempt to scam the customer into making a payment, installing questionable software, or taking some other potentially harmful action.

Recently, according to numerous social media posts such as this one, Dell notified an unspecified number of customers that names, physical addresses, and hardware and order information associated with previous purchases was somehow connected to an “incident involving a Dell portal, which contains a database with limited types of customer information.” The vague wording, which Dell is declining ...