ServiceNow powers enterprise-wide productivity and innovation with new generative AI capabilities

ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow,  the AI platform for business transformation, announced new generative AI (GenAI) capabilities to power enterprise‑wide productivity and innovation. New bring your own (BYO) GenAI model offers greater flexibility and choice to customers’ AI‑driven transformation journeys. ServiceNow is also expanding its Now Assist portfolio with the introduction of Now Assist for Strategic Portfolio Management (SPM), helping employees connect strategic planning to customer feedback to drive business impact. Additional new GenAI features like playbook generation and app generation empower developers, accelerating rapid, large‑scale development of low code apps and digital workflows.

ServiceNow also introduced solutions such as knowledge article generation to supercharge agent productivity with faster knowledge sharing and content summarisation. ServiceNow is also bringing Now Assist capabilities to ServiceNow’s secure Government Community Cloud (GCC), enabling public sector employees to improve customer experiences and address public needs faster ...