ServiceNow and Microsoft expand strategic alliance, combining generative AI capabilities to enhance choice and flexibility

At ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow and Microsoft Corp. announced an expanded strategic alliance, combining their industry‑leading generative AI capabilities to enhance employee choice and flexibility. The new ServiceNow Now Assist and Microsoft Copilot integration brings the power of two generative AI assistants into one seamless enterprise experience, making it easier than ever to create value for enterprise workers and for employees to unlock new productivity avenues.

Now Assist and Microsoft Copilot will intuitively interact to meet employees where they are so they can execute common productivity tasks. This is made possible by integrating the intelligence of Now Assist with ServiceNow’s AI‑powered workflows with Microsoft Copilot to create a more holistic, connected experience, allowing employees to get the help they need from the most relevant generative AI assistant, regardless of which platform they are in.

“We strongly believe that ...