The Role of Voicebots in Crisis Management: Real-Time Response and Information Dissemination

Today, we are living in a day and age marked by instant communication. However, the need for accurate and quick communication cannot be pressed more than in a crisis situation.

Whether it is triggered by a natural calamity, a corporate crisis, or a public health emergency, crisis situations necessitate the dissemination of accurate information. Important decisions regarding rescue operations and damage control are dependent on accurate information reaching the right sources.

To the same end, leveraging the latest advancements in natural language processing and machine learning, voicebots are emerging as a reliable solution in simplifying crisis communication and, by extension, crisis management.

The Need for Speed & Consistency!

The entire crisis management hinges closely on the right information being made available to the right channels and decision-makers within the appropriate time window.

With so much at stake, one cannot rely on traditional channels of communication such as call centers and specialized hotlines. In a panic state, these channels would struggle to match the volume of inquiries.

To this end, voicebots present a solution that is easily scalable. They can repeatedly relay the information forward without being plagued by fatigue or human panic, one that’s understandable, given the crisis situation.

This has already been tested during the unfortunate COVID-19 crisis, where several governmental and non-governmental organizations turned to voicebots to address growing queries related to the symptoms, testing, and vaccination centers.

With voicebots taking care of such queries, valuable human time can be better utilized in more critical and complex tasks.

Making ...