Revolutionizing knowledge management: VW’s AI prototype journey with AWS

Today, we’re excited to share the journey of the VW—an innovator in the automotive industry and Europe’s largest car maker—to enhance knowledge management by using generative AI, Amazon Bedrock, and Amazon Kendra to devise a solution based on Retrieval Augmented Generation (RAG) that makes internal information more easily accessible by its users. This solution efficiently handles documents that include both text and images, significantly enhancing VW’s knowledge management capabilities within their production domain.

The challenge

The VW engaged with AWS Industries Prototyping & Customer Engineering Team (AWSI-PACE) to explore ways to improve knowledge management in the production domain by building a prototype that uses advanced features of Amazon Bedrock, specifically Anthropic’s Claude 3 models, to extract and analyze information from private documents, such as PDFs containing text and images. The main technical challenge was to efficiently retrieve and process data in a multi-modal setup ...