Create a self-escalating chatbot in Conversational Agents using Webhook and Generators

As conversational AI becomes a core part of the user experience, it's crucial for application developers to build chatbots that not only provide accurate information, but also know the right time to escalate to a human agent. 

This blog post will show you how to create a self-escalating chatbot using Google Cloud's generative AI solutions such as Vertex AI, Conversational Agents (Dialogflow CX), and others. The solution offers several benefits:

• Improved user experience: Users receive accurate information and timely assistance, even for complex questions.
• Reduced agent workload: Agents receive concise summaries of previous interactions, allowing them to address issues efficiently.
• Enhanced chatbot capabilities: The chatbot can learn from escalated queries, continuously improving its ability to handle future interactions.
• Increased scalability and security: Cloud Run Functions (CRF) provides a scalable and secure platform for running the webhook function.

Let’s get started.

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