ZTE's AI new calling builds an open and intelligent telecom ecosystem, transforming from basic voice call to an AI-powered service hub
PARTNER CONTENT: How "Calling as a Service" eliminates app downloads and unlocks new revenue for operators
ZTE showcased at MWC Shanghai 2026 its groundbreaking AI New Calling solution, together with China Mobile Research Institute (CMCC). Based on the concept of "Calling as a Service", this innovation uses open interfaces to deeply integrate traditional voice calls with artificial intelligence (AI), establishing a dual-engine system powered by "Calling + AI Agents" and "Calling + AI Capabilities". Through an intelligent service portal, it expands the scope of communication applications and converts the conventional closed voice network into an intelligent, open, and flexible AI-integrated network. This enables operators to create a versatile, continuously evolving service ecosystem and unlock new business growth opportunities.
Dual engines driving commercial value
With real-time AI assistants capable of understanding multimodal intentions, the system automatically handles complex tasks like booking travel and scheduling meetings, providing users with a smooth experience...
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