Zendesk’s Shana Simmons on why AI governance cannot live in Legal alone
Governance. Compliance. Legal.
These are all words to strike terror into the hearts of enterprise product owners — especially in the context of an emerging AI world in which our ability to deliver things is accelerating faster than these functions can keep up.
I mean who wants to slow down for that crap?
But that crap is also keeping many executives awake at night as they think about how to safely implement AI — with a tendency for caution often leading to centralization, burgeoning rules and the gradual erosion of the very benefits they were trying to achieve in the first place.
But good luck picking a side — because both are just a roll of the dice. Go out of business because you’re too slow, or end up in prison because you’re too fast.
And answers to this dilemma are thin on the ground.
‘Guardrails’. ‘Human-in-the-loop’. ‘AI policy’.
In...
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