Zendesk CLO Shana Simmons: Empathy is the new superpower for AI leaders
Conversations about AI governance rarely drift toward children’s soccer games, meditation routines or the pressure of representation in corporate leadership, but then again, Zendesk Chief Legal Officer Shana Simmons isn’t your typical C-suite exec.
Opening up over breakfast at the company’s annual Relate customer conference, our conversation about AI regulation and enterprise governance quickly turned to empathy, authenticity and identity.
In an ever-changing environment in which enterprises continue to explore autonomous agents, Simmons kept returning to the same core idea: (human) culture matters more than ever. Simmons discussed the sense of how people behave when nobody is watching, how teams build trust and how companies embed responsibility into the DNA of their products long before regulators force them to.
Governance is no longer just a legal problem
One of the strongest themes throughout the conversation was the idea that governance has quietly overtaken data quality as the biggest blocker to...
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