Zendesk CEO Tom Eggemeier says Meta’s Muse saved him $3,105 in five days
Zendesk will end the year with about $400m of AI revenue, up from about zero two years ago, chief executive Tom Eggemeier told TNW. Most of it comes from AI agents that customers pay for only when they resolve a case.
Eggemeier has run Zendesk since late 2022. Before that, he was a partner at the private equity firm Permira, where he led its Menlo Park office. He spent more than a decade at the contact centre software company Genesys, rising to president. He studied history at the University of Dayton and holds a law degree from the University of Chicago.
He spoke to Cristian Dina at HumanX in Amsterdam on 23 September. It is the third episode of the new TNW Podcast, after Yahoo’s Jim Lanzone and Zoom’s XD Huang. The full conversation is in the video below.
“I saved over the last five days $3,105,” Eggemeier said...
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