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Zendesk becomes the latest to adopt MCP to futureproof customers in the AI-first era

Zendesk adopts MCP on its journey of AI interoperability
The universal standard unifies AI agents and eliminates data silos
Client and Server capabilities position Zendesk as a read and write player

With compatibility, interoperability and openness defining the next wave of AI, Zendesk has become the latest company to adopt Model Context Protocol (MCP).

At its annual Relate customer conference, the customer service platform announced both MCP Client and MCP Server capabilities as part of its ongoing AI strategy, allowing agents to connect with external systems through the Anthropic-derived standard.

The company hopes the move will allow businesses to expand capabilities with more agility as new tools and services become available, to prevent vendor lock-in and meet customers where they are.

Model Context Protocol: a new standard for AI interoperability

MCP adoption reflects a broader industry shift where businesses are increasingly looking beyond standalone AI models towards broader ecosystems of...

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Mullvad to patch VPN fingerprinting issue to stop your activity from being tracked across servers

* Mullvad has begun testing a fix for newly found IP fingerprinting issues * The company confirmed the bug does not reveal a user's true identity * The patch is expected to begin to be deployed in the coming weeks Following the discovery of a minor networking vulnerability earlier this month,

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I could probably generate hundreds of Gemini images before hitting the limit — but the new AI meter still changed…

Google just introduced new Gemini usage limits and a usage meter to go with them that shows a graph of how much you’ve used — and despite never getting close to my limit, it’s still changed the way I use AI. AI tools have spent the last couple of

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Every preorder offer on the new Fitbit Air - where to save and score free accessories

Follow ZDNET: Add us as a preferred source on Google. Earlier this month, Google announced the new Fitbit Air -- a sleeker and more lightweight take on the classic Fitbit. It's geared toward a more general fitness crowd looking for basic metrics like steps, sleep, recovery, and stress,

Model Context Protocol: a new standard for AI interoperability

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Vivaldi Browser

Mullvad to patch VPN fingerprinting issue to stop your activity from being tracked across servers

I could probably generate hundreds of Gemini images before hitting the limit &mdash; but the new AI meter still changed…

Every preorder offer on the new Fitbit Air - where to save and score free accessories

I could probably generate hundreds of Gemini images before hitting the limit — but the new AI meter still changed…