Your agent didn’t hallucinate; it exceeded its authority
Content filters can block unsafe output. They cannot tell you whether an agent was authorized to issue that refund, touch that production system, or commit the company to an external action. Those are different problems, and most enterprises are only solving the first one.
An AI agent can follow its instructions perfectly and still take an action the business never sanctioned.
In commerce environments, I have seen this pattern emerge in practical ways. A service workflow calculates the correct refund amount but lacks a boundary preventing credits above what the business approved for autonomous action. An order agent correctly applies a requested change but overlooks a financing or fulfillment condition. A procurement agent identifies the lowest-cost supplier, but nobody has defined whether it can accept contractual terms or only recommend the option.
The agent keeps working. The problem may not surface until something downstream breaks.
These are not necessarily AI...
Copyright of this story solely belongs to venturebeat.com. To see the full text click HERE
