Younger people struggle most with the UK Government’s online services - Cognizant has a plan
One in five people in the UK are unable to access or use essential digital government services without help, according to research commissioned by Cognizant and undertaken by the Digital Poverty Alliance.
The nationally-representative survey of 2,000 adults warns that millions risk being shut out of essential public services as the UK accelerates its shift to digital-only systems. The report researches citizens accessing platforms related to Universal and Pension Credit, ID, Driving Licenses, eVisas and school admissions.
It found that nearly 60% of UK based adults have struggled to log in, and that whilst a quarter of people face difficulties using the systems, this rises to 40% of younger adults – busting the myth that it is older people who struggle most with online services; young people are in fact the least digitally-confident
That is the most eye-catching finding, but one recognized by Elizabeth Anderson, CEO, Digital Poverty Alliance (DPA):
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