Yelp can now call on your behalf to check wait times at a restaurant
Over the last few weeks, personal assistants like Instinct, Fo, and Muse have enabled users to call businesses for customer support and appointment booking. Following this trend, Yelp is adding the ability for its app users to get a voice agent to call a restaurant to check wait times.
The new feature, Check for Me, will show up on restaurant pages in the app, where users can enter their party size and phone number. The AI agent then calls on behalf of the user to check wait times and texts them the results to decide if they want to go to that particular restaurant.
Last year, Yelp debuted its voice solution for restaurants and service providers. With this new feature, the discovery platform is fulfilling the consumer side of the equation, though there is a possibility that a user’s agent will talk to the restaurant’s agent, and agent-to-agent communication...
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