Workday Rising – BMO shares its blueprint for rolling out Workday Self-Service Agent to 55,000 people

After launching Workday’s Self-Service Agent (SSA) to all 55,000 of its employees in one fell swoop in June, bank BMO has shared its tips on how to deploy agents successfully.

As a company operating in a complex financial services environment, BMO has to ensure a high-level risk management is coupled with any AI projects. Ahead of rolling out the Workday agent, the HR team brought together its responsible AI forum, including risk, compliance, legal, IT and cyber, and it kept those stakeholders along the journey.

Sarah Clements, Vice President & Head, HR Operations and Shared Services at BMO, explains:

We spent time with them explaining what the agent would do, and actually, more importantly, what it wouldn't do.

Trusted environment

Having been a Workday user since 2020, it helped that the launch was in a trusted environment that already held all the data. Clements added:

It's really compelling to not...

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