Why Your LLM Doesn’t Know Anything About Your Company And How RAG Fixes That
Series: Enterprise GenAI & RAG Architecture — Part 1 of 5
The Problem Nobody Talks About
Your organization has rolled out a new AI assistant. Your team is excited. Someone asks it, “What is our leave policy?”. It responds quickly and confidently, but the answer misses the mark.
This does not mean the model is broken. It means the model only knows what it has been trained on and what information it can access at the moment of the request.
LLMs are trained on broad data sources up to a cutoff date. Unless they are connected to your enterprise content, they do not know your internal systems, policies, documents, or processes.
Think about everything an LLM may not know about your company:
- Your SharePoint intranet and HR policies
- Your product documentation and release notes
- Your Jira tickets and project history
- Your internal PDFs, SOPs, and compliance documents
- Any update that...
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