Why UK banks keep breaking down: the data problem hiding in plain sight
Last year, thousands of customers at one of the UK's biggest banking groups were locked out of their accounts. This cut people off from their own money, leading to declined cards, missed payments.
VP Head of Data & AI at Valtech.
Across the UK, major banks and building societies racked up more than 800 hours of unplanned tech and systems outages last year. That's more than a month of disruption spread across the financial services millions of people rely on every day.
I don't believe this is bad luck or just a one-off error. It's something deeply structural and predictable. And it won’t fix itself.
The structural problem underneath the headlines
The headlines zero in on the disruption or the compensation bills or the apologies over social media. What gets missed is why it keeps happening in the first place.
Here's what I think is going on: In a lot...
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