Why trust remains AI’s workplace challenge

Businesses are moving quickly to bring artificial intelligence (AI) into the workplace, exploring how it can support everything from recruitment and workforce planning to performance management and employee services.

Employee confidence in this technology, however, is struggling to keep up. Research suggests only 46% of people say they trust AI systems, while almost a third (31%) of employees are concerned they could be replaced by AI.

Chief Transformation, ESG and People Officer at Ricoh Europe.

As AI becomes more involved in decisions around hiring, performance and progression, employees are asking more questions about how those tools are being used and where the boundaries should sit.

Without confidence in how AI is integrated into these processes, even the most promising AI initiatives can struggle to gain acceptance.

Employees aren’t necessarily resistant to AI

There is often an assumption that employees are reluctant to embrace AI. But in reality, many workers would...

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