Why trust, not technology, will decide who wins the agentic AI era

Three data points landed within weeks of each other this year, and together they tell an uncomfortable story for anyone selling AI solutions.

First, American workers turned out to be the most AI-skeptical in the world, according to study by Salesforce. More than half of US desk workers now describe themselves as AI skeptics, a rate that towers above markets like Saudi Arabia and Mexico and makes American workers roughly 43% more likely than the global average to distrust the technology. The skepticism isn’t just about job security, either. Workers cite untrustworthy, generic outputs from tools that were supposed to make their lives easier, and a steady diet of headlines about chatbots hallucinating in professional contexts hasn’t helped.

Second, Informatica’s 2026 CDO Insights surveyof 600 chief data officers surfaced what its leadership called a “trust paradox.” Employees generally trust the data feeding their AI systems, but most...

Copyright of this story solely belongs to diginomica.com. To see the full text click HERE