Why the harness is bigger than the coding tools make it seem - Salesforce Platform Chief Rohan Kumar unpacks Headless 360
When Salesforce launched Headless 360 at TDX in April, the tooling pointed at people writing code. Sixty or so Model Context Protocol (MCP) tools and thirty pre-configured coding skills planted the foundations for connecting coding harnesses to Salesforce backends.
This week, Salesforce took the next step by surfacing these capabilities for business users with a harness aimed at people who run marketing, sales, field service, and storefronts. Top-line capabilities include the new or enhanced Headless 360 MCP server, Data 360 MCP server, Agentforce Coworker, Slackbot integrations, and roughly 100 pre-built skills.
Rohan Kumar, President and Chief Platform and Engineering Officer at Salesforce, sets out the vision:
The vision really over here is: how do we make it really easy for agents to augment practitioners in their day-to-day work? So far, if you take a look at it, agents could observe what's going on, but the vision that we have with...
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