Why SAP says enterprise AI agents need knowledge graphs and governance
Presented by SAP
At VB Transform 2026, Max McPhee, senior solution advisor at SAP, spoke with Rob Stretchay, lead analyst at VentureBeat Research, about what it takes for enterprises to move beyond chatbots to autonomous AI agents that can execute real business processes. He argued that the difference comes down to grounding those agents in a company’s own context rather than general knowledge.
"Where we're starting to see more emergent behavior of it feeling like a coworker rather than an assistant, is where we're able to provide context on the actual enterprise rather than being able to use more of the standard knowledge," McPhee said.
That's the gap that still separates most enterprise chat software from genuinely agentic systems.
Building enterprise context with knowledge graphs
The same principles companies use to onboard new employees also apply to agents, adapted for software that retrieves information differently than humans do.
"When...
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