Why restaurant tech needs to solve the “Last-Mile” problem, not just digitise the back office
ByShivprakash S. Mogali, Founder & CEO of Digitory
I have been in busy restaurants on weekend nights where, on paper, everything was digital. Orders were going into the POS, tickets were showing up on the kitchen screen and billing was automatic. Still, some tables had been waiting far too long for their food.
When you look into it later, usually nobody has done anything badly wrong. The order was entered correctly. The ticket reached the kitchen. The trouble starts after that. The kitchen has a long queue and no easy way to see which orders are already running late. Servers keep going in to ask about their tables. The manager is checking two or three screens to work out what is stuck. Everyone is busy, but nobody can see the whole picture.
Situations like this taught me that putting each task on a system is not the same as...
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