Why resilience matters as much as innovation in NBFCs
The NBFC space is set to enter a new phase where AI, cloud computing, analytics, and digitisation will no longer be different ways of innovating but an essential part of a new business model. Furthermore, financial institutions will be working in a more complex business environment driven by dynamic consumer needs, regulations, and resilience.
As HDB Financial Services, the topmost priority right now goes beyond embracing advanced technological innovations to creating an enabling digital ecosystem.
In an interview with Express Computer, Mathew Panat, CTO of HDB Financial Services, shed light on the efforts made to build capabilities and use AI in lending, collections, customer services, underwriting, and operations in a way that ensures both consumer experience and security.
Building the digital infrastructure before rolling out AIPanat believes the current wave of AI-led transformation is possible largely because financial institutions spent the last few years strengthening their technology foundations.
He...
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