Why Remote Teams Still Struggle to Build Trust, Even When the Meetings Go Fine
Most engineering orgs will tell you their remote tooling works. Standups happen. Documentation gets written. Decisions get made and recorded somewhere searchable. And yet trust between teams that rarely interact keeps eroding anyway, in a way nobody can quite trace back to a specific broken process, because the process is not what broke.
A thought leader who examines disconnection for a living has a theory for why that gap is so hard to name. Edward Garcia spent years applying it to cities and public health systems before turning it toward distributed teams specifically. His starting point is that an office was never only a workspace. It doubled as something closer to plumbing: mostly invisible, quietly responsible for a lot more than anyone gave it credit for.
Garcia's diagnosis is specific rather than nostalgic. Companies that went remote did the obvious part of the job well. Meetings moved to video calls....
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