Why Mondelez is putting Employee Experience at the heart of its AI strategy
As AI agents increasingly take over routine admin tasks at Mondelez, the company plans to combine IT, HR and facilities management into a unified "office experience" function in a bid to optimize employee engagement and productivity.
Beginning life as Kraft Foods, Mondelez today operates in over 60 countries worldwide with brands including TUC, Nabisco, Sour Patch Kids, Toblerone, Cadbury, Green & Black's, Marabou, and Fry's among others.
Geoff Wright, Principal AI Adoption and Head of Generative AI Enablement who has worked at the snack food giant since December 2019, explains:
The admin overhead will be offloaded to agents when costs come down more and we can put suitable governance and guardrails in place to manage this. So, the future of employees in the workplace will centre on their passions, ambitions, and curiosity. It's about finding out the qualities and skills that make you human and applying that to your role...
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