TECH NEWS

Why is AI becoming the retail solutions operating system?

By Jaivinder Singh Gill, Sr. VP & MD, Banking & Retail – Asia Pacific, Middle East and Africa (APMEA)
Diebold Nixdorf

For a long time, retail transformation has been measured by the visible change, new store formats, digital channels and evolving customer journeys. What is less visible, but far more consequential today, is the change taking place underneath the surface. Artificial intelligence is becoming the operating system of retail today, quietly.

This does not add another layer of technology that must be managed. It is about changing the very nature of how retail functions.

Retail has never been simple, but the nature of that complexity has shifted. Every transaction, interaction and touchpoint today, whether it’s in-store, at a self-service terminal or on a mobile device, generates data. The challenge is no longer getting access to data, it’s interpreting the data in real time and translating it into action with precision....

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